https://www.emilyspringer.me/work daily 0.75 2025-07-30 https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/2e12ced7-d1ea-454a-8d44-5154d0681ff0/Peril.png Work https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/2072746d-0784-40f1-92f5-a074e137bfe5/Dos+and+Donts+Cheatsheet.png Work - Make it stand out I partnered with the Design Systems team to craft documentation and Figma assets like this one to guide Product Designers in their UX writing. https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1747277764058-38WOGU1TNUQHFIPVA7B8/PVE.png Work - Make it stand out Emily led a 0-1 pilot initiative to engage customers and help drive sales. https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1548726116764-VPRPUMG6MNHYT6UJM0WI/Reaching+Out+is+Strength.jpg Work https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/19bb04c3-657b-4dac-8e92-55450e8b2b18/Processing+SQUARE.png Work - Driving repair claims to go paperless A main at one of Asurion’s repair depots processes incoming shipments for claims fulfillment. Emily led contextual inquiry and floor staff interviews to shape design strategy and reduce repair times and processing friction. https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1747156722582-SOC2J2R4AAK8UOUBP86F/Card+sort+screenshot.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/9531dd69-7d71-4c13-893d-8fde5b5db076/Screenshot+2024-10-08+at+10.16.43%E2%80%AFAM.png Work - Driving repair claims to go paperless https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/5dd41cb9-4bf0-4cf0-ba5a-0ef8e5d2fb12/PVE+cropped_hands+only.png Work Emily led a 0-1 pilot initiative to engage customers and help drive sales. https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1548720636602-920IZPYJ46FJ09PROBC8/edited.jpg Work https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1548725768923-QGU51N9NELLP2ZGM5FFX/Birds.jpg Work https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1551920969676-6RIQ8YY3JCD5D6WRKEC8/edited.jpg Work https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1728192752792-0FVTY9QUKTM1LHWEA2OZ/Wireframing+w+marker.png Work https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1728196613915-SSPXFPL2Q2SJ636T0WYO/Usability%2Btesting.jpg Work https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1740164938159-VZD2OJAUPR25619A2RAY/BB%2BSky%2Bmural%2BBLURRY%2BB%2526W.jpg Work https://www.emilyspringer.me/awards daily 0.75 2025-03-25 https://www.emilyspringer.me/followme daily 0.75 2025-03-25 https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1727357289040-ASM6JMAYN6B2C315H4J5/Birds_right+justified.jpg Subscribe https://www.emilyspringer.me/about daily 1.0 2025-08-04 https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1548540141879-DUHJC260LWNBELHUN7TH/2018+CADCA+presentation.jpg About Youth substance use prevention panel at Community Anti-Drug Coalitions of America Mid-Year Training Institute, 2017 - Atlanta, GA. https://www.emilyspringer.me/claims-ui-design daily 0.75 2025-03-20 https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/2e12ced7-d1ea-454a-8d44-5154d0681ff0/Peril.png Claims UI Design Three mobile interface screens from a claims flow Emily designed for Home Depot appliance claims at Asurion. https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1728196326668-IBCUR1RHXCUOPXAPWLBO/Stickies.jpg Claims UI Design https://www.emilyspringer.me/new-page-1 daily 0.75 2025-03-20 https://www.emilyspringer.me/contact-copy daily 0.75 2025-03-25 https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1727357289040-ASM6JMAYN6B2C315H4J5/Birds_right+justified.jpg Contact https://www.emilyspringer.me/ux-content-leader daily 0.75 2025-06-13 https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/8465ee52-8876-44cc-b948-39d3f4b89d40/UX+Writing+Watchouts+Container.png UX Content - Make it stand out While working at a high altitude tackling ambiguous, complex, horizontal problems on Asurion’s core product team, I regularly mentored and collaborated with product designers in their Figma files to ensure quality. I used Figma tip sheets like this one to point designers to style guides and UX writing best practices. https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1747944048080-D9AK77ZO5LEHUQEH1T3J/unsplash-image-Tc_4PdN-Fq0.jpg UX Content https://www.emilyspringer.me/plain-language-1 daily 0.75 2025-06-13 https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/5aa68d0a-a07c-407d-ac06-2dc79e21f050/ttw_logo_large.png Plain Language (Copy) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/2072746d-0784-40f1-92f5-a074e137bfe5/Dos+and+Donts+Cheatsheet.png Plain Language (Copy) - Make it stand out I partnered with the Design Systems team to craft documentation and Figma assets like this one to guide Product Designers in their UX writing. https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1548720636602-920IZPYJ46FJ09PROBC8/edited.jpg Plain Language (Copy) https://www.emilyspringer.me/case-studies daily 0.75 2025-07-03 https://www.emilyspringer.me/ux-design-copy daily 0.75 2025-07-28 https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1548700634196-KMRU3RSI96XFRKMJSF3N/Healthcare+Is+Not+Plain+Language.png UX Design w. GenAssembly Project https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/2e12ced7-d1ea-454a-8d44-5154d0681ff0/Peril.png UX Design w. GenAssembly Project Three mobile interface screens from a claims flow Emily designed for Home Depot appliance claims at Asurion. https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1728192752792-0FVTY9QUKTM1LHWEA2OZ/Wireframing+w+marker.png UX Design w. GenAssembly Project https://www.emilyspringer.me/service-design-1 daily 0.75 2025-07-28 https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1548724255573-UCO673WPOWR5FXUV6YH2/Girl%2Bholding%2Bbrain.jpg Service Design w. ABCD STUDY https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/19bb04c3-657b-4dac-8e92-55450e8b2b18/Processing+SQUARE.png Service Design w. ABCD STUDY - Driving repair claims to go paperless https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1551920969676-6RIQ8YY3JCD5D6WRKEC8/edited.jpg Service Design w. ABCD STUDY https://www.emilyspringer.me/design-research-testing-copy daily 0.75 2025-07-28 https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/f7471231-73c9-4de4-a762-2aa9637278ab/Card+sort+screenshot.png Card Sorting to Inform Navigation I used a tree test approach to explore and assess associations between product types. This informed information architecture strategy. https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1728196613915-SSPXFPL2Q2SJ636T0WYO/Usability%2Btesting.jpg Card Sorting to Inform Navigation https://www.emilyspringer.me/design-research-testing-think-aloud daily 0.75 2025-07-28 https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/9531dd69-7d71-4c13-893d-8fde5b5db076/Screenshot+2024-10-08+at+10.16.43%E2%80%AFAM.png Think Aloud Tests to Inform UI for Human v. Agent Support - Driving repair claims to go paperless https://images.squarespace-cdn.com/content/v1/5c473324f93fd434bb20bbe5/1728196613915-SSPXFPL2Q2SJ636T0WYO/Usability%2Btesting.jpg Think Aloud Tests to Inform UI for Human v. Agent Support